Privacy Policy

Shoals Overhead Door (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you use this website or contact us through it.

Information you provide

When you request service, an estimate, or other information, we collect the details you submit, which may include your name, phone number, email address, business name, service needs, and job details. Please do not submit sensitive personal information that we do not need to respond to your request.

Information collected automatically

We use Google Analytics 4 (GA4), deployed through Google Tag Manager (GTM), to understand how visitors use the website. These services may collect information such as pages viewed, links or interactions, referring URLs, browser and device information, and approximate location derived from an IP address. We use this information in aggregate to operate, secure, and improve the website.

We also use Google Search Console (GSC) to review aggregated search-performance information, such as the search terms and pages that lead visitors to our website. Search Console reports are used to improve how our website appears in Google Search.

Cookies and similar technologies

GA4 may use cookies or similar technologies to measure website use. You can control or delete cookies through your browser settings. Blocking cookies may affect the availability or accuracy of analytics measurement, but should not prevent you from viewing the website.

How we use information

• Respond to service requests, estimates, and other inquiries.
• Provide, maintain, and improve our website and services.
• Protect the security and integrity of our website.
• Meet legal obligations and resolve disputes.

How we share information

We do not sell or rent personal information. We may share information with service providers that help us operate the website or respond to your request, including Google for analytics, tag management, and search-performance reporting. We may also disclose information when required by law or when reasonably necessary to protect our rights, users, or the public.

Data retention

We retain inquiry information for as long as reasonably necessary to respond to you, provide services, maintain business records, and meet legal obligations. Analytics information is retained according to the settings of the applicable Google service.

Your choices

You may contact us to request access to, correction of, or deletion of personal information you provided through this website, subject to applicable law and our recordkeeping obligations. To limit analytics cookies, adjust your browser settings or use available browser tools to opt out of Google Analytics measurement.

Third-party services

Google’s handling of information is governed by its own privacy policies and terms. This Privacy Policy does not apply to third-party websites or services that may be linked from our website.

Children’s privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the effective date above.

Contact us

For privacy questions or requests, contact Shoals Overhead Door at [email protected], call 256-383-4577, or write to 863 Florence Blvd Suite 863, Florence, AL 35630.